Frequently Asked Questions (FAQ)

Orders & Payment

1. What payment methods are accepted?

We accept payments by credit card (Visa, Mastercard, American Express) as well as via Apple and PayPal.

2. Can I change or cancel my order after placing it?

Once the order has been validated, it is possible to modify or cancel it by contacting us quickly by email at contact@elbadicouture.com , specifying your order number.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number to follow the progress of your package.

Delivery

4. What are the delivery times?

France: 3 to 5 working days
Belgium and Germany: 5 to 7 working days
Morocco: 7 to 10 working days

5. Do you offer free shipping?

Yes, delivery is free in France for purchases of 2 or more items .

6. Do you offer express delivery?

Yes, we offer same-day delivery to Île-de-France.

Products & Stocks

7. How do I know if an item is in stock?

If an item is available for purchase on our site, it is
that it is in stock. If it is out of stock, it will be indicated as
"unavailable".

8. Are your creations handmade?

Yes, all our pieces are handcrafted using high-quality materials.

9. Are your clothes abayas or caftans?

Our creations are a unique blend of abaya and kaftan, combining the elegance of Emirati style with Moroccan craftsmanship.

10. How do I choose my size?

Our pieces are designed to fit different body shapes. A size guide is available on each product page.

Returns & Refunds

11. Do you accept returns?

Yes, you have 14 days after receipt to return an item if it does not suit you. Items must be unworn and in their original packaging.

12. How to make a return?

Contact us at contact@elbadicouture.com with your order number. We will guide you through the process.

13. Am I responsible for return costs?

Yes, return shipping costs are the responsibility of the customer, unless there is an error on our part.

Contact

14. How to contact you?

You can contact us by email at contact@elbadicouture.com or via our social networks.

15. Do you have a physical store?

For now, we only sell online through our official website.
If you have any further questions, please feel free to contact us!